Excellent

Eugene from New Bern, NC

Excellent!

Good Technician/Horrible Phone Customer Service

Carmen from New Bern, NC

The technician was very professional and it appears did a good job. He’s the only positive feedback. Unfortunately, the phone customer service was horrible! It was a very cumbersome process to access the appropriate dept and point of contact, which required a lot of calling back and forth and being bumped around and constantly getting a vmail. Heaven forbid if I wasn’t waiting by my phone or working and missed a call! The phone triage service is ridiculous and needs to be streamlined. If I ever need a service again tht is outside my warranty coverage, I will go with a local business and certainly will not choose your business! The 4 stars is for the tech ONLY! Otherwise, I would give 1 star for the full experience.

Fantastic Service

Wes from New Bern, NC

Very friendly, very professional. Got exactly what was needed to fix and upkeep on units.

Great service

Frank from New Bern, NC

The guys were terrific and knew what they were doing. Great job.

Satisfied customer

Wes from New Bern, NC

Very friendly very helpful and professional. Enjoyed doing business with them.

Fantastic Service

Jenifer from New Bern, NC

Quick response with thorough explanations

Karen from New Bern, NC

Great Tech

William from New Bern, NC

I was so pleased with the service I received from Comfort First and the tech Justine. He was very informative in explaining our service issue. He arrived on time and ordered the part immediately that needs to be replaced.

System operational check

Steven from New Bern, NC

Mr Manners was outstanding

Great service!

Zachary from New Bern, NC

Great Service Always

Carolyn from New Bern, NC

We have had a home warranty for 19 years, but when we moved to NC, we really had a hard time getting good contractors. Justin and the team at Comfort First is the best we have had in 19 years! Thank goodness we have them

Great Service

Scottie from New Bern, NC

Excellent service!

Tania from New Bern, NC

I would suggest Comfort Frst Heating and Cooling to anybody and everybody, including my own family. Justin showed up right on time and ready to work. I told him how at least four prior heating and cooling companies could not manage to find the leak in our system. We've had to get freon put in our system at least seven times in the past 3 years. And I kid you not, in less than 45 minutes Justin managed to find the leak and get our system back on track. I'm truly speechless! Please if you're thinking about any other company, don't do it. Don't waste your money with anyone else. Call Comfort first. I promise, I'm not getting paid for this review. In fact I very seldom even leave reviews, but this definitely warranted a shout out. Thank you Justin!

Fast and courteous service thru warranty company.

Margaret from New Bern, NC

After I called my warranty company, within an hour Comfort First called me and sent Justin in 2 hours. Parts came in 2-3 business days and Justin came the next morning to do the repair. Justin is terrific--knowledgeable and a delight to interact with. Meghan, in the office, was pleasant and accommodating. I couldn’t have asked for better service!

Awesome service

Scott from New Bern, NC

Great company, great professionalism and resolution